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• #Salt lake express shuttle phone number driver

I was told I could get credit for the trip.

#Salt lake express shuttle phone number driver

The policy says that the shuttle may depart early if everyone has checked in with the driver which implies the driver does have the passenger list and knew I wasn't there yet.

I called customer service and was told the policy is that the bus will wait five minutes if you call to say you are late. My plane was late, I ran to baggage claim, my bag was the first one out and I got to the pickup location at 12:02 for the 12:00 shuttle. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.On Sunday, June 11th, I had a confirmed ticket to ride the shuttle from the *** airport to *******, *****. BBB Business Profiles are subject to change at any time.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The amount charged was ***** Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. My father returned the yelling then hung up. He also refused to let my father speak to a manager. As soon as ******* found out it was about me, he started yelling and was completely rude to my father. My father again called in and spoke to *******. He said to send an e-mail which a manager would read. He berated me that just because I didn't get my way I did not have a right to talk to a manager. ******* was very rude and refused to let me speak with a manager. I asked to talk to a manager who previously said I could get the credit. He again said that I couldn't get a credit.

I called customer service to find out why and talked with *******. I assumed the credit would be added to my account but noticed today that it still was not there. The manager was patient when my dad expressed frustration over how this all went.mainly that the driver knew he was leaving someone behind and didn't wait the five minutes. My father continued trying to reason that in my situation a credit doesn't help and the manager said the credit is fully transferrable. He then escalated to a manager who said I could get a credit but not a refund. He spoke with ******* who just said that there was no credit. My father also called to see if I could get a refund since Im moving to another state. On Sunday, June 11th, I had a confirmed ticket to ride the shuttle from the *** airport to *******, *****.